Refund Policies

When to Return

You can initiate returns and refunds up to 7 days after an item has been bought.

How to Return

You can initiate returns and refunds up to 7 days after an item has been bought either by contacting us through call or mail or by filling out out our contact us form here.

Can Return and Refunds be reversed?

Unfortunately we can’t reverse your process after it has been started, so we advice you carefully consider your options before initiating the process.

What can be returned?

Any none perishable product/item bought from us.

Can I return what I ordered online to the physical store?

Yes you can, as long as they are in their original condition, just fill out our form here and you’ll be guided

Can I return what I ordered online to the physical store?

Yes you can, as long as they are in their original condition, just fill out our form here and you’ll be guided

Instead of a refund, can my item be replaced?

Yes, we can swap your item for products of same brand.

I returned my item but wasn't refunded!

If we can’t validate your claims or items isn’t in the original state it was shipped, we reserved the right to refuse a refund.

Bonus items, freebies and accessories inclusive?

Yes, as much as we would love for you to keep those, they are part of the items and must be returned together.

How long is the refund process proper?

The whole refund process takes 2 to 7 days max.

How do I get my refunds?

We send the funds to the bank account used in purchasing the item or keep them in your wallets for future purchases.

Expiratory of return date

Products can’t be returned after 7 days of purchase for refunds.

Broken

Items not in their originally shipped state are not eligible for refunds.

No accessories or freebies

Items returned without their shipped accessories/freebies are not eligible for refunds.

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